Trade Whole Printer Ink Cartridges
Returns

Returns Procedure - How To Return Faulty Products Bought From Direct Ink


If you change your mind within 7 days

  • Most things we sell are covered by our 7-day money-back guarantee. Just return them, unused, in their original undamaged packaging, in a saleable condition, along with the receipt* and we'll give you a refund.
  • If you don't have a receipt, as long as you have a proof of purchase* we'll exchange the item or give you a refund.
  • If you'd like to return something we've delivered, just call us on 0871 2884549 or email us using our online contact form and we'll  give you your return details.
  • We're sorry but if you have opened the product, it cannot be returned under this scheme.
  • If a product is excluded from our 7-day money-back guarantee, it is clearly marked by a † next to the product name on this website.
  • Our 7-day money-back guarantee does not affect your statutory rights.

If there's a fault with the product...

If there's a fault with the product...We've made it easier!

  • If you return it back to us within 30 days with your proof of purchase*, we'll give you a fast-track replacement, dispatched back to you the same day that we receive the faulty cartridge. You are also entitled to request a refund, which takes 7 days from receipt of the faulty cartridge due our testing procedures if we have not resolved the failure satisfactorily.
  • If you've had the product for up to the best before date of the product, we'll repair the product or, if that's not possible, give you a replacement or, if that's not possible, a refund. (All our ink products have at least a 9 month best before life)
  • This does not affect your statutory rights.

To return a product, we suggest you obtain a returns number from our support team on 0845 0948052 or fill in our online contact form

If you obtain this returns number we aim to deal with the returned item within 24 hours of receipt. Items returned without this returns number may take up to 7 days to be processed, and must have proof of purchase enclosed. This returns number is valid for 14 days from issue.

Please note that refunds are only given if the items are returned unused within 7 days of receipt, or we have not been able to replace or repair a faulty item.

Please Contact Our Support Team For more Information on 0845 0948052

Please ensure you include full details of the issue including your contact details and proof of purchase such as confirmation email, invoice or invoice number. Without proof of purchase we can not resolve your issue. 



Trade & Wholesale Printer Ink Cartridges Suppliers Part of the Abink Ltd Group of companies.

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